 |
|
 |
|
|
|
 |
|
| It is intended to be taken by those whose duties require them to regularly engage in extended, moderately complex conversations, with occasional exchanges regarding non-routine or non-functional activities. Examples include, but are not limited to, those who work in a sales or marketing capacity, those who act as liaisons to English-speaking colleagues or clients, and mid-level managers or administrators. |
|
| 1. Understand and compose standard business or work-related messages |
|
 |
Compose a letter on the basis of given data with a particular aim or instruction. |
|
|
Adopt an appropriate style or tone for the particular purpose. |
|
|
Employ consistent business letter / memo conventions regarding. |
|
|
 |
layout, addresses, salutation, complimentary close, and signature. |
|
|
conventions of business letter / memo language. |
|
|
paragraphing. |
|
|
Offer complete language correctness and mechanical accuracy. |
|
|
Display a range and fluency of business vocabulary and structures. |
|
|
Display coherence and cohesion to ensure fluent reading. |
|
|
Demonstrate an ability to paraphrase appropriately in order to avoid repeated and overt copying of information supplied in the rubric. |
|
|
Ensure that the length of the letter / memo is adequate for the stated purpose. |
|
|
Ensure that the finished letter / memo is mail able / send able. |
|
|
| 2. Draft and modify an internal company report |
|
|
Demonstrate the purpose of the report in a clear and well-organized manner. |
|
|
Add invented content, based on the given information, to the report if required to do so. |
|
|
Organize the report material in an appropriate fashion rather than merely copying from the input. |
|
|
Observe the standard conventions for report writing concerning presentation determined by the purpose of the report and the nature of the information given. |
|
|
Organize the information content in relation to headings, paragraphs and indentation. |
|
|
Logically number the paragraphs and sections of the report. |
|
|
Employ correct and stylistically appropriate, matter-of-fact language which is usually neutral and factual. |
|
|
Meet the requirements of internal distribution of the report within the firm. |
|
|
| 3. Understand and explain business-related text |
|
|
Ensure that the meaning of the passage is fully understood before answering the questions. |
|
|
Demonstrate a factual understanding of the passage. |
|
|
Detect and handle argument, bias and persuasive devices evident. |
|
|
Reply to questions and instructions by employing the most suitable economic means available. This may be in the form of incomplete sentences, figures, single words, diagrams, organization charts etc. |
|
|
Be aware of the fact that answers may not be found consecutively in the text. |
|
|
Answer questions by seeking information from across the whole text. |
|
|
Avoid lifting the wording of the passage to provide answers, except where this is essential. |
|
|
| 4. Create, Modify, and Present business-related text and data |
|
|
Examinees must be able to create the following: |
|
|
A memorandum from, say, a fax, letter or computer printout. |
|
|
An abstract from an article. |
|
|
A summary of a phone call or discussion. |
|
|
A fax from a company notice or employer's instructions. |
|
|
Notes from written or spoken information. |
|
|
A notice correctly presented. |
|
|
Messages, suitable styled, for various purposes. |
|
|
A list or guidelines from a text. |
|
|
Examinees must adopt the appropriate format and tone when transferring data. |
|
|
Examinees must ensure that a message received in one form is transmitted in the required form. This may involve: |
|
|
reducing lengthy messages without loss of information. |
|
|
expanding fragmentary messages. |
|
|
completing inadequate messages. |
|
|
selecting from redundant messages. |
|
|
| 5. Demonstrate extensive social language within a business context |
|
|
Ask and respond appropriately to a range of predictable and unpredictable social questions. |
|
|
Exchange information relating to work and personal circumstance. |
|
|
Ask and answer predictable questions on work roles and responsibilities accurately and fluently. |
|
|
Respond to unpredictable questions on work roles and responsibilities. |
|
|
Present routine information relating to work and respond accurately and fluently to predictable questions. |
|
|
Understand and describe a work-related problem. |
|
|
Interact in a predictable work-related discussion involving negotiation. |
|
|
Express attitude, opinion and evaluations, using a range of appropriate expressions. |
|
|
Opinions (eg (personally) I think you should ....) |
|
|
(Dis)agreement
strong (eg exactly / definitely)
reluctant (eg I suppose so)
with reservation (eg that may be so / perhaps so)
strong disagreement (eg nonsense!)
weak disagreement (eg I'm not so sure) |
|
|
Examinees must be able to demonstrate Communication repair. |
|
|
Did you mean ...? |
|
|
requesting clarification (eg what is ... (exactly)?) |
|
|
correcting (eg let me start /say that again) |
|
