ITSC strives to ensure that our test is impartial and accessible to all. Depending on individual circumstances, accommodations such as extra time, adjusted proctoring, or external aids may be granted. These accommodations are evaluated on a case-by-case basis. If you will need accommodations for a disability or health-related need, you must request them before you register for a test. Make sure you obtain approval for your accommodations from ITSC’s Disability Services by submitting your request prior to scheduling your test.

To request an accommodation for the test, go to ‘ITSC Group > Disabilities’.

Rescheduling the test is not allowed, so if you want to reschedule it, you will have to cancel the test and register again. To cancel your test, go to ‘My page > My Test or Registration/Test status’. If you cancel your reservation no later than four days before the test date, we will refund you half of the original test cost.

For further information, please visit our Payment, Refund & Cancellation Policy: https://g-telp.com/rule/payment.

To register for the G-TELP tests, you can follow these general steps. First, log in or sign up for an account. Then, select a test type and date, complete the registration form, and pay the registration fee. Your test registration will be completed and confirmed through email once the payment is successfully validated.

To register for the G-TELP tests, go to ‘Take an English Test > Book a Test’.

You can find your registered test by clicking ‘My page > My Test or Registration/ Test status’.

The difference between taking a test at a G-TELP center and taking the G-TELP IBT at Home is the testing environment and the mode of test delivery (paper vs. electronic).

Tests at a G-TELP center are conducted under the supervision of test center staff. Furthermore, the test center provides the necessary equipment and materials for the test.

The G-TELP IBT at Home can be taken from the comfort of your home or another suitable location, and the test is proctored remotely through the internet. Moreover, you will use your own computer and internet connection to complete the test, and you have more control over your testing environment, as long as you meet requirements that ensure a secure and fair testing experience.

G-TELP accepts two payment methods, which are credit card and PayPal. There are a variety of reasons why your payment might fail. If your credit card payment failed, the reasons can vary between banks and the secure payment gateways we use to store your credit card details. The most common causes include:

Card declined by issuer
Expired credit card
Insufficient funds
Restricted card
Lost or stolen card

Should the issue stem from an expired, lost, stolen, or outdated credit card, updating your credit card information will address the problem. Alternatively, if transactions are still unsuccessful, reaching out to your bank or credit card issuer for additional information may be necessary. For a precise understanding of why a payment failed, feel free to contact our customer support team at support@itsc-group.com.

You can find your order status by clicking on ‘My page > Registration/ Test status’. Click on ‘Details’ to check both your order status and payment details.