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This requirement has been highlighted by the ICAO, which stated that clear, concise, unambiguous and immediate responses in communications between air traffic controllers and cockpit crews (pilot/s) help lessen, if not totally prevent, occurrences of air/ground mishaps caused by miscommunication. Cabin crews are indirectly involved in preventing accidents because they are the ones who directly relate with the passengers and know what their needs are. It is essential that the pilot and the cabin crew communicate on all matters relating to passengers' safety during emergencies or near emergency situations.
This need for effective communication is why CRM [Crew (or Cockpit) Resource Management] training, a mandatory requirement for flight crews (cabin and cockpit) in the majority of commercial airlines, focuses on developing the cognitive and interpersonal skills needed to manage the flight within an organized aviation system, rather than on technical knowledge and skills. This training also encompasses leadership, team coordination and decision-making, all of which entails COMMUNICATION.
Therefore, there is a need for cabin crew members to meet, or surpass, the English Language Proficiency requirements established by the ICAO to ensure passenger safety and comfort.
ITSC has developed the English Language Proficiency Test for Aviation - Cabin Crew Test, or EPTA CCT, to address this need. The EPTA CCT is designed to assess and measure the listening and speaking ability of a cabin crew member in his or her day-to-day interactions. The assessment will be based on specific, pre-determined criteria, and the cabin crew member will be rated on his/her responses to the different work-related tasks, questions and situations presented in the test. Through this measure of English-writing proficiency, the nonnative English speaker can be guided to progressively develop his English language skills to higher levels, thereby enhancing his communication skills in English as well as his confidence in using them.

The EPTA CCT complements the English Proficiency Tests for Aviation (EPTA) in assessing the English proficiency of aviation personnel. Together, these tests form a powerful battery of measuring tools that can help pilots, air traffic controllers, and cabin crew members achieve higher levels of proficiency in the English language and meet ICAO guidelines.